Which products do you use during cleaning?

We have one of the most extensive assortments of accessories for sneakers and we make good use of it! All products we use can be purchased on our webshop.

What if my sneakers are damaged during treatment?

Using the cleaning service is, such as cleaning your own sneakers, at your own risk.

We will always use the best products that are suitable for your sneakers. If your sneakers are still damaged during the Cleaning Service, we will contact you and handle this in an appropriate manner.

Do I get my money back if I am not satisfied with the result?

We also take Before and after photos of all the sneakers that come in. We always try to achieve the best results, of course you can think differently. Because we have put the necessary time into it, no money is returned. However, we will look for other suitable solutions if it is reasonable of course.

What are the differences between the Essential Cleaning Service and the Premium Cleaning Service?

At the Premium Cleaning Service we pay more attention to your sneakers. We not only clean your sneakers, we also impregnate them for you with Crep Protect and ensure that they smell fresh again with the help of a sneaker deodorant.

How do I know if I need the special treatment?

After receiving the photos, we will give an advice which cleaning service best suits your sneakers.

The Special Treatment is meant for sneakers made from delicate materials such as mesh, suede, nubuck and certain types of leather.

Luxury brands and limited sneakers also need a special treatment, regardless of the type of material. A shoe for which you have paid a lot of money (250+), also deserves extra service right?

Can I also hand over my shoes somewhere?

Yes you can! You can hand them in at our office. That is at Lulofstraat 55 in The Hague. Call in advance to be sure that we are present.

What are the shipping costs?

You are responsible for sending the shoes to us. You can also bring them to our location on Monday or Thursday. We recommend that you always send the shoes insured.

How do I send my sneakers to Sneaker Essentials?

After placing your order, you can send the shoes to our address.

What if my sneakers get lost during shipment?

Sending the sneakers to us is the responsibility of the sneaker owner. If they get lost, we can assist with starting an investigation at the postal company. Unfortunately this is all we can do.

To return the sneakers to you, we send them insured with PostNL. If they are lost, we can start an investigation and if they are really missing, PostNL part of the market value. This is determined on a case -by -case basis.

My shipping is delayed, what now?

Patience :). We have close contact with PostNL about all our packages. If there has been a delay, it will arrive with us or with you a day or 2 later.

Can I also combine a shipment with an order from the webshop?

Of course! Will you let us know in time so that we can respond to that? If we combine a shipment, we will also refund the shipping costs for superfluous shipments.

Can I also add products from the webshop to my existing Cleaning Service Order?

Of course! Your complete order will be sent when your sneakers are Fresh again thanks to the cleaning service.

So we do not send the products separately. If you want this, you will have to place a separate order.

As long as your sneakers are being treated with us, you can order extra products without additional shipping costs.

What are the payment options?

Your order can be paid in several ways. You can choose to pay in advance via bank transfer, pay directly via PayPal, Ideal or Credit Card or pay afterwards via Klarna or In3.

PLEASE NOTE: Certain payment options may not be available in your country!

We use Multisafepay and Mollie as a payment provider.