Frequently Asked Questions

Yes!

During checkout, you can choose to collect your order from us at Lulofsstraat 55, unit 27 in The Hague . The current collection days are Mondays and Thursdays, so please keep that in mind.

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Shipping costs within the Netherlands are €5.95. This is the rate given to us by PostNL. Orders over €70.00 are shipped free within the Netherlands!*

Shipping costs to Belgium are €7.95 as standard. Orders over €140.00 are shipped free to Belgium!*

*The shipping costs for all storage boxes vary due to their size. You will receive an accurate amount during checkout. Personalized items are also excluded from the free shipping policy.

For all international orders, you'll see the shipping costs during checkout. You can also contact us via our contact page .

All orders within the Netherlands and Belgium are shipped with PostNL Shipped unless otherwise indicated. In almost all cases, it takes 1 to 3 business days for the package to arrive at its destination via PostNL .

PostNL packages are shipped with track & trace, so you'll receive an email notifying you when your package has been shipped. Your order can also be delivered to your neighbors. If you do not want this, please contact us before placing an order.

For further information regarding delivery times, please contact PostNL with your track & trace code, which you will receive by email.

Always check your address carefully when filling in the details!

If you see an incorrect delivery address in the confirmation email, please contact us as soon as possible by email or telephone.

Please note! Once you receive the shipping confirmation email, your order has been transferred to PostNL. It's then too late to change the address. We'll have to wait until it's returned. We'll then contact you when the package is back with us and arrange a resend .

In this case, the costs of sending the package again are for the buyer.

Our weekend starts on Friday at 7pm and ends on Monday at 8am.

We always try to ship all orders as quickly as possible, but unfortunately, we can't operate 24/7. All orders are packed and handed over to PostNL on weekdays.

Please note that PostNL does not deliver on Mondays .

Please email us as soon as the second order is placed, and we'll check if it can be shipped together. If so, we'll refund the difference in shipping costs to the account you used to pay.

Please note: this is not always possible.

We do! Please get in touch with us for the actual shipping costs through our contact page .

You can pay for your order in several ways. You can choose to pay in advance via bank transfer, pay immediately via PayPal, iDEAL, or credit card, or pay later via Klarna or In3.

PLEASE NOTE: Some payment options may not be available in your country!

We use Multisafepay and Mollie as payment providers.

Klarna handles the entire post-payment process for Sneaker Essentials. This means you can view and pay for a Klarna payment overview through the Klarna app. You can manage your payment overviews from your computer or tablet in Klarna's online environment. Klarna will keep you informed via push notifications and emails when a payment overview is ready. You can pay later at Sneaker Essentials starting at €20 if you're paying through Klarna for the first time. Klarna will perform a data check to approve your request for payment later. Klarna maintains a strict privacy policy as outlined in its privacy statement. If your payment request with Klarna is unexpectedly denied, you can, of course, pay for your order using a different payment method. You can always contact Klarna with any questions. For more information, please refer to Klarna's website.

You'll receive an email from our payment provider with all the payment information. Once we receive your payment, we'll continue processing your order.

Prefer not to pay for your purchase all at once? Then use in3 : the only installment payment method with 0% interest. Pay the purchase price in three installments at no extra cost. This way, you can buy your favorite product within your budget. The minimum order amount is €100, and the maximum is €3,000.

Before payment, in3 performs a super-fast data check. If your payment request is not authorized, you can contact in3 or choose a different payment method. For more information about in3, visit: www.payin3.nl .

How does it work?

If you choose in3, you pay the full amount in three equal installments within 60 days. On the day of your order, you pay the first installment via iDeal, and your purchase is shipped. You pay the second installment 30 days later, and the third installment 30 days later. This way, you don't have to make a large payment all at once. You'll receive an email with a text message as soon as a new payment is due. How convenient!

1. Select & Check: Choose in3 at checkout, the system does a super-fast data check.
2. 1st payment & shipping: You make your first payment immediately and the order is shipped.
3. 2nd & 3rd payment: You make the second payment within 30 days and the third payment within 60 days.

Unfortunately, that's not possible. You can only pick up orders at our location.

Add the products you'd like to your cart. Once you're done, you can checkout and complete your order. Your order is accepted once we receive payment.

In principle, you are responsible for the products you order.

Administratively and logistically, it is not always possible to adjust a placed order.

You can send an email or fill out the contact form to request this change, but we cannot guarantee that this will always be successfully adjusted.

Once your order has been transferred to PostNL, it can no longer be changed. You will need to place a new order for the correct products.

Once your payment is complete, you'll receive a confirmation email that your order has been processed. You'll then be kept informed by email about the products you ordered.

You can track the status of your shipment using the track & trace number you received via email from PostNL.

First, check your spam folder for the confirmation. If you can't find it there either, please fill out the form on our contact page or send us an email at info@sneakeressentials.nl

We will immediately investigate what went wrong and how we can solve it.

Of course! Send us an email and we'll make sure you receive your invoice in PDF format.

If, after you have placed your order, it turns out that a product is no longer in stock, you will be notified as soon as possible.

All products shown are in stock unless otherwise stated. Should there be a discrepancy in stock, please understand.

Unfortunately, the product is sold out. We regularly replenish our inventory, so please keep an eye on it.

No problem, as long as this is done within 14 days and the products haven't been used. Contact us via our contact page and we'll be happy to help!

Magazines and custom-made products such as custom rugs cannot be returned.

Return costs are for the buyer.

Unfortunately, that's not possible. These rugs are custom-made for you and are also unique in design.

The product will be returned to you. We'll send you a payment link to cover the additional shipping costs.

If the products have been used, they cannot be returned.

Don't panic. Contact us through our contact page and we'll be happy to help! Make sure you have good photo evidence of the damage. Without photo evidence, we unfortunately can't help you any further.

Once we receive your returned order, we'll arrange a refund. The amount will be credited to the account from which you paid. This typically takes between 5 and 10 business days. We cannot expedite this process.

Please note that you will be charged for returning used products. If your initial order had free shipping, this will also be deducted if the total value of your order falls below the threshold.

All products we sell require proper handling. We cannot be held responsible for any incorrect use.

Since there is no way to control this, the use of all cleaning and protection products is at your own risk.

No. The products in the customize category are consumables and we cannot provide any warranty on them.

Sneaker Essentials offers everything you need to care for, protect, and personalize your sneakers. From cleaning products to lifestyle accessories, our selection is the largest and most innovative on the market. Our mission is to be the destination for sneakerheads who want to up their game and express their individuality. Discover the possibilities in our webshop and take your sneakers to the next level!

Read more here

Our warehouse/office is located in The Hague at Lulofsstraat 55, Unit 27.

Click here for the route on Google Maps

For more information, please refer to the Sneaker Essentials terms and conditions .

Sneaker Essentials respects the privacy of online visitors to its website and is the sole owner of the information obtained through the website, unless otherwise indicated. Sneaker Essentials does not sell, share, or rent this information to third parties in any way other than as stated in this privacy statement.

For more information, please refer to the privacy page .

Cookies are small pieces of information that your browser stores on your computer. Sneaker Essentials uses cookies to recognize you on your next visit. Cookies allow us to collect information about the use of our services and to improve and tailor them to the needs of our visitors. Our cookies provide information related to personal identification. You can configure your browser to not receive cookies while shopping at Sneaker Essentials.

For more information, please refer to the privacy page .